Effective Date: October 10, 2026
This policy applies to paid subscriptions (Teacher Pro and Teacher Unlimited) purchased on meutica.co from Meutica Private Limited ("Meutica," "we," "us"). The Free plan involves no payment.
1. Subscriptions and Renewal
Paid plans are billed monthly in Indian Rupees. Your subscription renews automatically at the end of each billing period until you cancel. We will email you an invoice for every payment.
2. Cancellation
- You can cancel at any time by emailing [email protected] from your registered email address, or from your account once self-service cancellation is available.
- Cancellation stops the next renewal. You keep your plan's benefits until the end of the period you have already paid for, after which your account moves to the Free plan.
- Your question banks, tests, batches and results are kept when you move to the Free plan.
3. Refunds
- 7-day refund on your first payment. If you are not satisfied, request a refund within 7 days of your first payment for a plan and we will refund the full amount.
- Renewals. Renewal payments are not refundable, and we do not give partial refunds for unused days in a billing period. Cancel before the renewal date to avoid the next charge.
- Duplicate or failed charges. If you were charged more than once, or charged for a payment that did not upgrade your account, we refund the extra amount in full regardless of the time elapsed.
- Service failure. If a prolonged outage on our side prevents you from using the paid features, contact us and we will extend your plan or refund the affected period.
4. How to Request a Refund
Email [email protected] from your registered email address with the payment date and the transaction or order ID. We respond within 2 business days.
5. Refund Processing Time
Approved refunds are initiated within 2 business days and credited to the original payment method (UPI, card, net banking or wallet) within 5–7 business days, depending on your bank. We cannot refund to a different account or payment method.
6. Contact Us
- Company: Meutica Private Limited
- Address: Panbari Bera Geva Bypass Road, Jodhpur (M Corp), Jodhpur, Rajasthan 342001, India
- Email: [email protected]